Frequently Asked Questions | Kariba Digital Agency

Can you take care of everything – logo, brand, print, web and SEO?

Yes, we think this is what makes working with Kariba unique. From the design of your logo and brand to anything this could be applied to in print and online – stationery, business cards, brochures, flyers, roller banners, websites, email signatures, social media banners – we take care of the entire lot for you. We then generate leads and enquiries for you through Google ads, social ads and email marketing and report back around the clock using our Live Results Dashboard.

We also partner with some affordable, high quality trade print partners who have a fast turnaround for most print projects. Call us today on 01423 593020 to discuss how we can grow your business in 2020.


What makes Kariba so unique?

Unlike smaller agencies and ‘one man bands’, we have a team of talented design, development and digital marketing specialists in place to ensure a robust marketing strategy is developed and tactics applied to support your brand and business goals.

We help you understand your buyers and how to target them using dedicated software tools and then give you access to our Live Reporting Dashboard so you can check in at any time to see how we’re doing.

Call us today on 01423 593020 to discuss how our monthly, fixed fee, no contract Sales Enablement bundles can grow your business in 2021 and beyond.

kariba digital agency harrogate

Fees and pricing FAQs

Do you offer fixed prices?
Yes. The price you are quoted will always be the price you pay, unless the scope of the brief changes during the project.

How do I pay?
You can pay by bank transfer (BACS), credit card or cheque.

When do I pay?
We request that a deposit is paid prior to work being carried out, typically at 50%, but will confirm this at the quote stage. With larger projects we may also break it down into ongoing milestone payments. Final invoices are released upon completion of the project and the payment terms are 30 days from the issue date.

Can I break down payment?
Of course. We appreciate how important cash flow is to most businesses so we are happy to break down payments for larger projects over a number of months (this would include a deposit invoice). Just ask at the quoting stage.



Do we need to meet?

It’s not essential to meet in person these days as technology allows for projects to be managed via phone, email and, of course Zoom. Having said that, we’re always up for a face to face meet, so please feel free to ask.


What is the process?

In broad terms, our projects go through an initial design stage, typically two amendment stages (more or less amendment stages can be quoted for upon request) and then a final production stage. This process can vary slightly depending on the nature of the project.

Here’s our Process for designing, developing and deploying a bespoke website:

Stage 1 – The Research Stage
– Competitor analysis
– Opportunities defined
– Messaging (USP and Differentiators worked on)
– Keyword research
– URLs and site map

Stage 2 – The Design Stage
– Assets collected (logos, images and text files)
– Page templates designed
– Page templates submitted on our staging server
– Client feedback and amends
– Amends done. Designs re-submitted
– Client sign off

Stage 3 – The Development Stage
– Approved page templates coded (front end dev)
– Integration with the latest version of WordPress
– Images and content added
– Site uploaded to Client staging server
– Client review and feedback
– Amends completed. Site re-submitted
– Site approved (client)

Stage 4 – Go Live
– Site uploaded to our live web server
– Domain name redelegated
– SSL Certificate purchased and installed
– Integration with Google Analytics and Kariba’s Live Reporting Dashboard

Stage 5 – Monthly Digital Marketing
– Search Engine Optimisation (SEO)
– Google ads set up and management
– Social ads set up and management
– LinkedIn campaigns generated
– Email marketing campaigns designed and broadcast
– Kariba’s Live Reporting Dashboard available 24/7 to monitor results

Can I cancel a project?
Firstly, let us know as soon as possible. If any work has been carried out on a project after approval to commence the project then we will need to charge for it. Of course, if we haven’t started then there will be no charge.

What happens if I don’t like the designs you produce?
It is very important to us that you are happy with the work we provide to you. Our briefing process ensures that cases like are extremely rare, but if for any reason you are not satisfied with the quality of the work we will revisit the brief with you, check we are both happy with it and ensure that all issues are resolved.


Website FAQs

Do I own my domain name?
If you purchased your domain name, you own it. If a domain name has been bought by Kariba on your behalf, it will be within your account so we can easily administer it for you. We always register a new domain using your own company name and details and can transfer the domain to a provider of your choice for a £10 plus VAT fee.

Do I own my website?
Once we have built your site and payment has been received in full, the website is your property.

Do you host the website?
Yes, we host and support all of our websites on two UK-based servers. Our main data centre is in Manchester and is operated by UK Fast, one of the UK’s most reliable hosting providers.

Do you offer email?
No, I’m afraid email isn’t a service we offer or support. We do, however, have a number of IT specialists we can recommend who can set you up with a reliable email service.

Do you do SEO?
Yes we do. We carry out essential SEO work on the initial build of your website and then offer more advanced optimisation as an additional monthly service, along with other digital marketing specialisms such as Google ads management and email marketing, that are tailored to give you the best possible return for your budget.



Web design, brand design and monthly digital marketing, we create results driven solutions for businesses and budgets of all sizes. How can we help? For a free consultation phone us on any of the numbers below or fill in the form and we’ll get back to you asap.

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